Who we are
Our website address is: https://cerealoffering.com.
1. Privacy Policy
Introduction
CEREALOFFERING Software is committed to protecting the privacy and data security of its clients and users. This Privacy Policy outlines how we collect, use, store, and protect your information.
Information Collection
- Personal Information: Collected during inquiries, sign-ups, or service agreements (e.g., name, email, contact number).
- Usage Data: Collected automatically via cookies and analytics tools to improve our website and services.
- Third-Party Data: Shared only as required to deliver services (e.g., cloud hosting or payment processing).
Use of Information
- To provide, manage, and improve our services.
- To communicate updates, offers, and notifications.
- To ensure compliance with legal obligations.
Data Security
We implement robust security measures, including encryption and access controls, to protect your data against unauthorized access.
User Rights
- Request access to personal data.
- Request deletion or correction of data.
- Opt-out of communications or data sharing.
2. Terms & Conditions
Introduction
These Terms govern the use of our services and software solutions. By engaging our services, clients agree to comply with the conditions outlined below.
Scope of Services
CEREALOFFERING Software provides:
- Custom software development.
- Application design and prototyping.
- System integration and maintenance.
- Consultation and project management.
Client Responsibilities
- Provide accurate project requirements.
- Respond promptly to inquiries or deliverables.
- Maintain necessary hardware and software for successful deployment.
Service Delivery
- Project timelines, deliverables, and costs will be agreed upon in writing.
- Any changes to scope or requirements may result in additional charges or timeline adjustments.
Payment Terms
- A deposit is required to commence projects.
- Payment schedules will be outlined in the agreement.
- Late payments may incur additional fees.
Warranty and Support
- Software is warranted against defects for a period of 90 days post-delivery.
- Ongoing maintenance and support packages are available upon request.
3. Refund Policy
Eligibility for Refunds
Refunds may be granted under the following circumstances:
- Failure to deliver the agreed-upon scope of work.
- Project cancellation initiated by CEREALOFFERING Software.
Non-Refundable Cases
- Change of mind by the client after project initiation.
- Delays caused by client-side actions or inactions.
Refund Process
- Submit a formal refund request with detailed reasoning.
- Refunds will be processed within 14 business days after approval.
4. Intellectual Property Policy
Ownership of Work
- Clients own the intellectual property (IP) of final deliverables upon full payment.
- CEREALOFFERING Software retains the right to use non-sensitive project elements in portfolios or marketing unless prohibited by the client.
Third-Party Tools and Libraries
- Any third-party components used in development will be disclosed and licensed appropriately.
Restrictions
- Redistribution or resale of software without written consent is prohibited.
5. Confidentiality Policy
Commitment to Confidentiality
CEREALOFFERING Software ensures the confidentiality of all client information, project details, and proprietary data.
Non-Disclosure Agreement (NDA)
- An NDA will be signed upon request to safeguard sensitive information.
Exceptions
Disclosure may occur when required by law or with prior client approval.
6. Security Policy
System Security
- We employ advanced security protocols to protect our development environments and client data.
- Regular security audits are conducted to ensure system integrity.
Client System Responsibility
Clients are encouraged to implement appropriate security measures for systems where our software is deployed.
Incident Response
In case of a breach or issue, we will notify affected clients promptly and take corrective action.
7. Support and Maintenance Policy
Support Scope
- Bug fixes and updates within the agreed support period.
- Technical support for deployment and initial setup.
Extended Maintenance
- Available as a paid service, covering software updates, enhancements, and system monitoring.
Response Times
- Support requests will be acknowledged within 24 hours.
- Critical issues will be prioritized based on severity.
8. Environmental Sustainability Policy
CEREALOFFERING Software is committed to minimizing its environmental impact by:
- Reducing energy consumption in development processes.
- Encouraging remote work to lower carbon emissions.
- Supporting sustainable practices in the tech industry.